Last updated: August 16, 2026
Vellaya Lane currently ships website orders to customers within the United States.
Order Processing
Orders move into processing after checkout is completed, payment is confirmed, and the order information is sufficient for fulfillment. We generally aim to submit eligible orders for fulfillment within 1 business day, although processing can take longer during high-volume periods, holidays, inventory checks, or other exceptional circumstances.
Shipping Charges
Any shipping charge that applies to your order is shown during checkout before you submit payment.
Estimated Delivery
For products fulfilled from U.S.-based inventory, estimated delivery is generally 2–5 business days after fulfillment processing. For products fulfilled from overseas inventory, estimated delivery is generally 5–10 business days after fulfillment processing.
These are estimates, not guarantees. Carrier delays, weather, holidays, address issues, customs processing, inventory changes, and other circumstances outside our reasonable control can affect delivery timing.
Shipping Delays
We make shipping representations only when we have a reasonable basis for them. If we learn that we cannot ship within the time promised for your order, we will provide notice and, where required by applicable law, give you the option to consent to the delay or cancel the affected order for a refund.
Tracking and Split Shipments
Tracking information will be provided when available after your order ships. Orders containing multiple items may be fulfilled from different locations and can arrive in separate packages with separate tracking information.
Address Accuracy
You are responsible for entering a complete and accurate delivery address at checkout. Contact us immediately if you notice an error. Once fulfillment has started or a package has shipped, an address change may not be possible. Additional costs caused by an incorrect customer-provided address may be the customer's responsibility where permitted by law.
Delayed, Lost, or Missing Packages
If tracking shows an unusual delay, a delivery issue, or a package that appears lost, email us with your order number and tracking information. We will review the shipment and coordinate with the relevant fulfillment or delivery provider as appropriate.
Unavailable Items
If an item becomes unavailable after payment, we will contact you and refund the unavailable item or order, or offer another reasonable option for your approval.
This policy does not limit any consumer rights that cannot be waived under applicable law.
Contact
Email: mjuhfrv4@gmail.com