Refund policy
We want you to feel confident shopping with Vellaya Lane. This policy applies to eligible purchases made through our website.
Return Request Window
Eligible return requests must be submitted within 7 days from the date tracking shows the order as delivered.
Once your return has been approved, the item must be shipped to the return address we provide within 7 days of approval.
Return Eligibility
To qualify for a return, merchandise must be:
• Unworn
• Unwashed
• Unused
• In its original condition
• With original tags attached
• Returned with original garment packaging and product or SKU label where applicable
Items that do not meet these conditions may be declined where permitted by applicable law.
Non-Returnable Items
For hygiene and product-condition reasons, the following categories are not eligible for return:
• Beauty products
• Bodysuits
• Face masks
• Intimates or lingerie
• Jewelry
• Swimwear
Exchanges
We currently do not offer direct exchanges.
If you need another size or color, please request an eligible return and place a new order through our website for the preferred item if it remains available.
How to Start a Return
Email mjuhfrv4@gmail.com with:
• Your Shopify order number
• The item you want to return
• The reason for the return
Do not send merchandise back before receiving return instructions from Vellaya Lane.
Because products may be fulfilled from different warehouses or fulfillment partners, the approved return address may be different from our business contact address.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Original shipping and handling charges are non-refundable except where required by law or where the refund results from an error on our part.
Damaged, Defective, or Incorrect Items
Please contact us promptly after delivery and provide your order number, a description of the problem, clear photographs of the item, and photographs of the packaging or product label where relevant.
We will review the claim and provide appropriate instructions.
Refunds
Once an eligible return has been received, inspection and warehouse processing may take approximately 5–7 business days.
After the return is approved, the applicable refund will be initiated to the original payment method used during website checkout.
Your bank, card issuer, or payment provider may require additional time for the refund to appear in your account.
If we cancel a paid item because it becomes unavailable before shipment, the appropriate refund will be initiated without requiring a return.
Nothing in this policy limits consumer rights that cannot legally be waived under applicable law.
Contact: mjuhfrv4@gmail.com